Compliance and Complaints

Civil Rights Policy

Title VI of the Civil Rights Act of 1964, as amended, protects applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral, and other aspects of employment, on the basis of race, color, religion, sex (including pregnancy), or national origin. Religious discrimination includes failing to reasonably accommodate an employee’s religious practices where the accommodation does not impose undue hardship.

WHW Civil Rights Policy

Notification of Title VI and ADA Protection

Title VI of the Civil Rights Act of 1964 provides that “no person in the United States shall, on the grounds of race, color or nation of origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving federal financial assistance.”

The Americans with Disabilities Act (ADA) prohibits discrimination on the basis of disability in employment, State and local government, public accommodations, commercial facilities, transportation, and telecommunications.

It is the policy of WHW, also known as Women Helping Women, to employ its best efforts to ensure that all programs, services, activities, and benefits are implemented in a non-discrimination manner. WHW encourages reporting of any perceived incidents of discrimination or harassment. It is the policy of WHW to promptly and thoroughly investigate such reports. Further, WHW prohibits retaliation against any individual who reports discrimination or harassment or participates in an investigation of such reports.

Any person who believes that he or she, individually, or as a member of any specific class of persons, has been subjected to discrimination on the basis of race, color, national origin or disability may file a written complaint within 180 days after the date of the alleged discrimination with WHW, the State of California Public Inquiry and Response Bureau, the Federal Transit Authority and/or the Secretary of Transportation.  Further, WHW prohibits intimidation, coercion, or engagement in other discriminatory conduct against anyone because he or she has filed a complaint to secure rights protected by Title VI or ADA.

WHW Complaint and Incident Procedures
WHW Complaint and Incident Procedures (Spanish)
WHW Complaint Report Form
WHW Complaint Report Form (Spanish)

Reasonable ADA Modification

WHW is committed to making reasonable modifications to its policies, practices, and procedures to avoid discrimination and ensure that WHW’s transportation services are accessible to individuals with disabilities.  If you require a reasonable modification in order to use our services, click the button below to view our procedure.

Reasonable ADA Modification Procedure

Language Assistance Plan (LAP)

It is the policy of WHW, also known as Women Helping Women to employ its best efforts to ensure that all programs, services, activities and benefits are implemented without discrimination.  WHW has taken a number of steps to assist LEP (limited English proficient) individuals to access our programs and services.

Language Assistance Plan (LAP)
Language Assistance Plan (Spanish)

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